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SMS Marketing

Compliant business texting on Twilio and Telnyx: A2P 10DLC registration, consent capture, segmented campaigns, reminders and a shared two-way inbox.

Text messages get read, which is why carriers now police business texting closely. 1REALTOUR builds SMS programs that pass carrier review and stay within the rules: registered numbers, recorded consent, working opt-out keywords and messages people asked for. We set up the platform, write the flows and connect texting to your forms, CRM and calendar.

Registration comes first

US carriers treat every message sent from a business platform as application-to-person traffic. If you send from a local ten-digit number, you need A2P 10DLC registration. Unregistered traffic is filtered more heavily and carries extra carrier fees.

Registration has two parts. The Brand describes your business, including its legal name and tax ID. The Campaign describes what you will send, how people opt in and sample messages. Reviewers reject campaigns when the website, opt-in language and samples do not match. We prepare all three together so they agree.

Toll-free numbers and short codes follow separate verification paths. We help you pick the number type that fits your volume and use case. 1REALTOUR works on Twilio and Telnyx, and we can take over a registration that was rejected or left half finished. We read the rejection reason, fix the website or opt-in wording it points to, and resubmit.

Consent you can prove

Every subscriber should have a clear record of how and when they agreed to receive texts. We build opt-in points that state the message type, expected frequency, that message and data rates may apply, and how to stop.

  • Web form checkboxes that are unchecked by default and separate from other terms
  • Keyword opt-in, such as texting a word to your number
  • Opt-in at booking, checkout or event registration
  • A stored record of the source, time and wording for each opt-in

HELP, STOP and opt-out handling

Twilio blocks further messages when a subscriber replies with a single-word opt-out keyword such as STOP, UNSUBSCRIBE or CANCEL, and START or UNSTOP lets them resubscribe. That block applies only to the number they replied to. If you send from several numbers, the opt-out has to reach every number and your CRM. We sync opt-outs across senders and lists.

We also write the HELP reply so it names your business and explains how to get support and how to stop.

Messages people want

Segmentation

We split lists by service interest, location, past purchase or event, so a homeowner who asked about windows does not get a roofing promotion.

Two-way inbox

Replies land in a shared inbox where your team can answer, assign and tag conversations. Replies can also create or update a CRM record.

Reminders and RSVP by text

Appointment and event reminders help reduce no-shows. For events, guests can confirm or decline by replying to a text, and the answer updates the guest list automatically.

What's included

  • A2P 10DLC Brand and Campaign registration
  • Opt-in forms, keywords and consent records
  • HELP and STOP replies synced across numbers
  • Audience segments built from your CRM or store data
  • Shared two-way inbox setup
  • Appointment and event reminder flows
  • RSVP-by-text for events
  • Monthly delivery and opt-out reporting

How we work

  1. Step 1

    Review

    We check your current numbers, lists, opt-in sources and website wording against carrier requirements.

  2. Step 2

    Register

    We file the Brand and Campaign with matching website language, opt-in flow and sample messages.

  3. Step 3

    Build

    We set up segments, the two-way inbox, reminder flows and the connections to your forms and CRM.

  4. Step 4

    Send and report

    We launch, watch delivery and opt-out rates, and adjust content and timing each month.

Technologies we use

Industries we serve

Frequently asked questions

What is A2P 10DLC registration?
A2P 10DLC is the system US carriers use to verify business text messages sent from local ten-digit numbers. A business registers a Brand with its legal details and a Campaign that describes its messages and opt-in process. Registered traffic faces less filtering than unregistered traffic.
Can I text customers who gave me their phone number?
Having a phone number is not the same as having permission to send marketing texts. Each subscriber should opt in to the type of messages you plan to send, and you should keep a record of that consent. 1REALTOUR builds opt-in steps that capture and store that record.
What happens when someone replies STOP?
When a subscriber replies STOP or a similar single-word keyword, Twilio blocks further messages from that number to that person. The block does not carry over to your other numbers automatically. 1REALTOUR syncs opt-outs to every sending number and to your CRM so the person is not texted again.
Can my team reply to customer texts?
Yes. 1REALTOUR sets up a shared two-way inbox where staff can read and answer replies, assign conversations and add notes. Replies can also update the matching contact record in your CRM.
Do you write the text messages?
Yes. 1REALTOUR writes campaign messages, reminders, HELP replies and opt-in wording. Each message names your business and stays within the use case registered with the carriers.

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